Your complain has been escalated to my attention ?

I am sending this correspondence regarding your complaint on the above booking.

Please allow me to clarify;

Please be informed that we reserve the right not to accept customers or bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting a customer or booking include, but are not limited to: Hotel request, breach of the Terms of Use, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by customer of misleading or erroneous information, credit card problems, inappropriate behavior, threats, insults, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations (USA, EU, UN,?), etc. In case a booking is rejected or cancelled by Agoda and a payment has already been made, you will receive a refund of the total booking value.

In rare cases, we may also have to cancel or reject a booking due to ?obvious errors?, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in Agoda?s sole discretion.

Above content is Agoda Term of Use and it has been listed on Agoda website, you can easily view it under http://www.agoda.com/info/agoda_termsofuse.html

All customer when visiting our website or rendering our services, all customer must view and follow Agoda Term of Use which been listed under http://www.agoda.com/info/agoda_termsofuse.html , when you confirm to use our service to reserve a booking/room via Agoda website, you accept and agree to follow Agoda Term of Use. If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms of Use ? as may be amended from time to time ? constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters unless explicitly stated otherwise.

In your case, you have agreed/confirmed/processed to use our reservation service, it stand for some points of view that you have agreed the Agoda Term of Use and authorized the permission to Agoda.com to verify your booking and be able to cancel it without further notice when the ?obvious errors ?happens to the booking and as the main reason which allow Agoda.com to process as per Agoda Term of Use.

Hence, this booking has been CANCELED due to the obvious error in the rates provided to us by Hilton. As such Hilton will not confirm or accept this booking.

For further details please refer to the Agoda terms of use as stated above.

We apologize for the inconvenience. Should you wish to stay at this hotel you may make a fresh booking online or you may contact Hilton directly as they can be reached on 380-44-3935400. .