Witam!
Mam powazny problem! w dniach 6-11 mialem nocowac w jednym z hoteli. Dzis przyszedl mi taki mail:
Dear Mr ***
I do have to let you know that due to circumstances completely beyond our control I have just heard from the Africamar HotelHotel regarding your reservation for the period of 6-Sep-2013 to 11-Sep-2013
Due to an overbooking situation which has occurred over this period they are no longer able to honour this booking.
However, as per our Terms and Conditions we are pleased to be able to secure your accommodation at the BelleVue Club. Charges will remain as per your original booking.
Hotel Name: BelleVue Club
Address: .,PEDRO MAS Y REUS PUERTO DE ALCUDIA 07410, SPAIN
Zone: Puerto de Alcudia
Telephone Number: 971892600
In this case we can offer you a choice from the following:
(a) Accepting the alternate hotel detailed above ( In this case you will receive a new hotel voucher )
(b) Cancellation, in which case you will receive a full and prompt refund of all amount paid for this booking - if there is any.
Please accept my most sincere apologies for any inconvenience and I shall await your reply as to how you wish to proceed.
Kindest regards,
Furkan
Otel.com
Jak rozumiem bez dodatkowych koszów zmienią mi rezerwację? i czy ten hotel będzie już pewny? do pobytu kilka dni ceny hoteli są już bardzo wysokie aby znaleźć coś nowego
miał ktoś taką sytuację?