Forum strony Fly4free.pl :: [BA] WAW(KRK) - Karaiby (BGI, POS, UVF) w First ~7500-7800PL

Dear Mr ***

Subject: Cancellation of your booking reference - 2******2

Thank you for contacting us in relation to the above reference.

We do apologise for the short delay in our response to you, but we wanted to ensure that we had reviewed your complaint in detail so that we could respond to your correspondence in full.

Over the past couple of weeks, BA has experienced some serious and extensive problems when filing first class fares both on its website and via other booking channels. This has led to a situation where, over a short period of time, first class fares from some points in Europe to various long haul destinations have been offered at erroneous fares which fell vastly below the actual fares for the bookings involved.

With regard to the flights departing from Warsaw, the error was caused by a mistake in respect of the currency in which the flights were made available for sale, when they were manually inputted into the system from which fares are published globally.

The prices at which BA erroneously filed the fares were at least 75% lower than the actual fares for the class of service involved, and in many cases much lower. Consequently, we do consider that the error in the fare which you booked either would or should have been manifest to any person seeking to book a first class fare on the route involved and, as a result, the contract was not valid.

As soon as the error was noticed, we sought to correct it and to contact our customers to inform them of the error and cancellation of the booking. We appreciate that this did not happen immediately in some cases, however it happened as soon as possible after the error was noticed.

If you still wish to travel on your chosen dates, we would recommend that you call our BA contact centre on 0844 493 0787 to discuss availability on your chosen route with one of our staff as soon as possible. If you wish to make a new booking, we can arrange this on the telephone.

If, however, you choose not to travel at this time, given that the cancellation occurred as a result of a manifest error, we regret that we cannot reimburse any consequential losses for which you may claim. We suggest that you contact your travel insurance provider in this situation, who may be able to assist.

We do appreciate that this situation has caused you great inconvenience and can only apologise for the error which has occurred. We hope that you will choose to re-book on your chosen route so that you can travel on your intended date, as we do not wish to cause you any more inconvenience.

Whatever you choose to do, we sincerely hope that the above provides you with a satisfactory explanation of what happened at BA which caused you to complain, and you feel assured that we are taking steps to prevent this from happening again.

Best regards

K*** F***
British Airways Customer Relations Executive

Autor:	mezzo [ 28 Sie 2015 22:35 ]
Temat postu:	[BA] WAW(KRK) - Karaiby (BGI, POS, UVF) w First ~7500-7800PL
Przyjemna cena z WAW i KRK na Karaiby z BA w F. Europejski lot w BC. Różne daty. Za Aviosy jeszcze taniej. Po drodze przesiadka LHR <-> LGW Jest już o tym wątek na FT. Załącznik: 01.jpg [ 39.59 KiB \| Obejrzany 3308 razy ] Załącznik: 02.jpg [ 34.76 KiB \| Obejrzany 3308 razy ]

Autor:	jaco027 [ 29 Sie 2015 22:57 ]
Temat postu:	Re: [BA] WAW(KRK) - Karaiby (BGI, POS, UVF) w First ~7500-78
No to sie zdublowalismy prawie w tym samym czasie: niemcy-kul-od-1110e-w-f,234,78576&p=631614#p631614 w poscie troche sprawdzonych lotnisk...

Autor:	mezzo [ 29 Sie 2015 23:09 ]
Temat postu:	Re: [BA] WAW(KRK) - Karaiby (BGI, POS, UVF) w First ~7500-78
Jak się doliczy dzień, to rzeczywiście .

Autor:	jaco027 [ 29 Sie 2015 23:17 ]
Temat postu:	Re: [BA] WAW(KRK) - Karaiby (BGI, POS, UVF) w First ~7500-78
Haha...100% racji - szybko zerkanlem na godzine a nie na date... 1:0 dla Ciebie!

Autor:	mucha [ 18 Wrz 2015 18:10 ]
Temat postu:	Re: [BA] WAW(KRK) - Karaiby (BGI, POS, UVF) w First ~7500-78
Te bilety oczywiście też poleciały, wg BA to również było error fare. Odpowiedź na reklamację (oczywiście jeden wielki bełkot): Cytuj: Dear Mr * Subject: Cancellation of your booking reference - 2**2 Thank you for contacting us in relation to the above reference. We do apologise for the short delay in our response to you, but we wanted to ensure that we had reviewed your complaint in detail so that we could respond to your correspondence in full. Over the past couple of weeks, BA has experienced some serious and extensive problems when filing first class fares both on its website and via other booking channels. This has led to a situation where, over a short period of time, first class fares from some points in Europe to various long haul destinations have been offered at erroneous fares which fell vastly below the actual fares for the bookings involved. With regard to the flights departing from Warsaw, the error was caused by a mistake in respect of the currency in which the flights were made available for sale, when they were manually inputted into the system from which fares are published globally. The prices at which BA erroneously filed the fares were at least 75% lower than the actual fares for the class of service involved, and in many cases much lower. Consequently, we do consider that the error in the fare which you booked either would or should have been manifest to any person seeking to book a first class fare on the route involved and, as a result, the contract was not valid. As soon as the error was noticed, we sought to correct it and to contact our customers to inform them of the error and cancellation of the booking. We appreciate that this did not happen immediately in some cases, however it happened as soon as possible after the error was noticed. If you still wish to travel on your chosen dates, we would recommend that you call our BA contact centre on 0844 493 0787 to discuss availability on your chosen route with one of our staff as soon as possible. If you wish to make a new booking, we can arrange this on the telephone. If, however, you choose not to travel at this time, given that the cancellation occurred as a result of a manifest error, we regret that we cannot reimburse any consequential losses for which you may claim. We suggest that you contact your travel insurance provider in this situation, who may be able to assist. We do appreciate that this situation has caused you great inconvenience and can only apologise for the error which has occurred. We hope that you will choose to re-book on your chosen route so that you can travel on your intended date, as we do not wish to cause you any more inconvenience. Whatever you choose to do, we sincerely hope that the above provides you with a satisfactory explanation of what happened at BA which caused you to complain, and you feel assured that we are taking steps to prevent this from happening again. Best regards K* F*** British Airways Customer Relations Executive

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[BA] WAW(KRK) - Karaiby (BGI, POS, UVF) w First ~7500-7800PL waw-krk-karaiby-bgi-pos-uvf-w-first-7500-7800pl,234,79077	Strona 1 z 1

Autor:	mezzo [ 18 Wrz 2015 19:27 ]
Temat postu:	Re: [BA] WAW(KRK) - Karaiby (BGI, POS, UVF) w First ~7500-78
No niestety. Nie bylo podkładki z cenami. Pewno tak samo by zrobili z EF OSL-US. Anulowaliby bez ceregieli, gdyby nie te "oficjalne ceny" na stronie BA .

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