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It is the airline's obligation to ensure that consumers affected by a flight disruption are offered the remedies prescribed under the MACPC, including alternative travel arrangements to their final destination or a full refund of the affected flight segment, where applicable.

Based on the information provided, we note that AirAsia X has informed you that re-routing options were unavailable in this instance and has therefore offered a refund in accordance with the provisions of the MACPC.

With regard to your request to be re-routed on another carrier, please be informed that, while the MACPC provides consumers with the right to re-routing under comparable transport conditions, it does not expressly require an airline to arrange transportation on another carrier.

In practice, the manner in which re-routing is provided is subject to operational and commercial considerations, including seat availability and any interline or commercial arrangements maintained by the airline. As such, the manner in which re-routing is implemented may vary depending on the circumstances of each case and the airline's operational capabilities.

Based on the information available to CAAM, AirAsia X notified you of the cancellation in advance and provided the service recovery options required under the Malaysian Aviation Consumer Protection Code 2016 (MACPC). While the MACPC provides consumers with the right to re-routing, it does not expressly require an airline to arrange transportation on another carrier.

Accordingly, CAAM is satisfied that AirAsia X has complied with its obligations under the MACPC in relation to the notification of the flight cancellation and the service recovery measures applicable to your case.

For clarity, in the event of a flight cancellation, the MACPC provides consumers with service recovery options, namely either a refund or re-routing, subject to seat availability and the airline's operational capability to provide such re-routing.

In circumstances where an airline is unable to provide re-routing due to the unavailability of suitable services to the passenger's final destination, including where the affected route has been suspended or discontinued, the refund remains the available service recovery option under the MACPC.

In your case, AirAsia X has advised that re-routing options were unavailable following the suspension of the affected route. Where re-routing cannot be provided, the applicable remedy available to the consumer is a refund of the affected flight segment in accordance with the MACPC.