tomasz.tomczuk napisał(a):
Bądź spokojny o Swoją rezerwację.
Wszystko wydaje się być w porządku. Napisałem do Travelpony i otrzymałem informacje z przeprosinami i wyjaśnieniem problemu z potwierdzeniem rezerwacji w hotelu:
Cytuj:
Thanks for booking on TravelPony and for reaching out! In regards to your inquiry, I apologize for any confusion. I assure you that our inventory has confirmed your reservation with the hotel and that you'll be all set. They have provided the following confirmation number on their side: xxxxxxxxxx.
For some large chains such as Doubletree and Hilton the hotel does not consolidate reservations with 3rd party travel agencies (like TravelPony) with their own in-house reservation system. For this reason, the best thing to do is call the actual front desk of the hotel. We understand that this can be confusing and we're working on making this information more streamlined for guests.
Remember that someone from our reservations team is always here to help in case you have any trouble checking in. You can reach us at +1 (877) 980-1221
Please let us know if you have any additional questions or comments and enjoy your trip!
For some large chains such as Doubletree and Hilton the hotel does not consolidate reservations with 3rd party travel agencies (like TravelPony) with their own in-house reservation system. For this reason, the best thing to do is call the actual front desk of the hotel. We understand that this can be confusing and we're working on making this information more streamlined for guests.
Remember that someone from our reservations team is always here to help in case you have any trouble checking in. You can reach us at +1 (877) 980-1221
Please let us know if you have any additional questions or comments and enjoy your trip!
Szybki chat z pracownikiem sieci NH, podanie numeru rezerwacji i potwierdzenie, że jest ona w systemie
pozdrawiam!
Działa:)