Dear Mr xxxxxx,

Thank you for the details provided and please accept my personal apologies
for the delayed reply.

As you have requested more details on the security restrictions, what I can
confrim at this point is that for a timeframe of a few days payments
processed in EUR and GBP via Moneybookers MasterCard have been stopped. We
have noticed the impact but have not been informed about the actual reasons
even after we have discussed the case and Ryanair have confirmed that only
certain accounts would be subject to additional checks and not all
custoemrs using cards in the respective currency.

Every company can conduct their own security investigation and is subject
to certain non-disclosure rules and we appreciate this right of Ryanair as
a company. MasterCard has been satisfied with the solution of the problem
as well and that is, the confirmation that payments processed through
Moneybookers MasterCard in EUR and GBP that have been previously accepted,
will be processed regularly, unless the accounts are being used for
commercial purposes (e.g. travel agencies).

I have addressed the case with our Vice President who will be in contact
with a senior member of Ryanair staff. Investigation may take a few days,
however, at least we will be able to provide a reasonable explanation and
hopefully a resolution of your issue afterwards.

If convenient, it will be useful if you could provide us with a screenshot
of your unsuccessful purchase attempt on the Ryanair website in order to
support our escalation with solid evidence. If not, what we will be using
at this point is your authorisation history excluding any sensitive details
such as your name and card number, as those are details protected by our
Privacy Policy. To provide the requested screenshot, please reply to this
e-mail directly.

Even though we cannot guarrantee full acceptence of the card at every
merchant you are trying to pay, please be assured that we will take every
necessary step to assist you during this process and will keep you informed
in the course of the investigation.

Thank you for your patience and kind cooperation.

Yours sincerely,
Kamelia,
Skrill Team