Following your request within the Resale Platform to stop the delivery of your Tickets, FIFA World Cup Ticketing Centre would like to confirm that the delivery of your Tickets has been successfully stopped.
These Tickets have now been made available in your FIFA Ticketing Account, and you may at any time submit them for resale or collect them at a Ticket Collection Location in Russia.
Should you wish to submit your Tickets for resale, it is your responsibility to return to your online FIFA Ticketing Account to submit your Tickets for resale.
Please note that the FWCTC has NOT submitted your Tickets for resale.
What to do next?
If you wish to submit your Ticket(s) for resale, please log into your FIFA Ticketing Account by following the steps below:
1. Visit
http://www.FIFA.com/tickets;2. Click on “My Requests”;
3. Log-in to your Ticketing account;
4. Select “My Requests” from the top menu of the Ticketing page;
5. Click on “Ticket Resale”. You will be forwarded to the Ticket Resale Platform;
6. Click the blue button “Submit for Resale” for the Ticket(s) you wish to resell which will allow you to start the process of submitting your Tickets for resale. Then follow all the steps to complete the process.
Your Ticket(s) will be submitted for resale if the status of your Ticket(s) in the “My Tickets” section has changed for “TICKET TO RESELL”.
Please note that THERE IS NO GUARANTEE THAT YOUR TICKETS WILL BE RESOLD.
In any case, ONLY YOU CAN SUBMIT YOUR TICKET(S) FOR RESALE WITHIN YOUR TICKETING ACCOUNT. You are solely responsible for submitting your Ticket(s) for resale – the FWCTC will NOT submit your Ticket(s) for resale on your behalf.
If you wish to collect your Tickets, you will be able to do it from the Ticket Collection Locations which are operated by FIFA in all host cities of the 2018 FIFA World Cup Russia™, from 18th April 2018 up until the final Match day of the competition.
Please click here to see the locations and opening times of the Ticket Collection Locations operated by FIFA.
More information on the Ticket Collection service and the documents that you need to present in order to collect your Tickets can be found here.
Yours Sincerely,
FIFA World Cup Ticketing Centre
