I boldly called last week and asked if my reservation was still good, out of Dubai in January 2021 and the agent said yes, no changes or cancellations. Just tickets for 2020 cancelled, I found that strange but ok??

I boldly called last week and asked if my reservation was still good, out of Dubai in January 2021 and the agent said yes, no changes or cancellations. Just tickets for 2020 cancelled, I found that strange but ok??

Dear Valued Guest,

You have recently purchased (a) ticket(s) with Oman Air for the itinerary Dubai to Auckland via Muscat and Kuala Lumpur.

We regret to inform you that this was a genuine fare filing error whereby, the wrong booking class ‘R’ (Business Cabin) was associated to your travel itinerary instead of the correct booking class ‘L’ (Economy Cabin) which clearly signifies in the Fare Basis issued ‘LELOAE21’.

As the fare construction is for travel in Economy cabin, we are pleased to offer you the below options:

Reissue the itinerary with the correct booking class "L" – Economy class.
Reissue the itinerary in Business Class ‘R’ paying the difference in fare of approx. AED 7,740 per passenger
Reissue as Return flight in either cabin by paying the difference in fare. Change penalty will be waived off.
Reroute to another Oman Air destination. Difference in fare to be paid (if applicable). Change Penalty will be waived off.
A travel voucher with the value of the ticket(s) issued valid for one year from date of issuance to be used for future travel.
Refund of total ticket(s) value with tickets for travel on/after 21Oct20.


We regret for the inconvenience caused and request you to select from the options above and our Reservation & Ticketing team will assist you accordingly.

We look forward to Welcome you onboard on our flights in the future.

Sincerely yours,
Oman Air

Hi there, I have just contacted the airlines and they have informed us there is possibility for a full refund however, we need to send an email to their refunds team to get a written authorization. Hence, an email has already been sent to the airlines once, we get any reply we will notify you

I am sorry but it a long procedure. Once, we get an authorisation for full refund thereafter, it will take 8-12 weeks to get the funds back to your card.