Witam, czy kupował ktoś Was ostatnio bilety lotnicze przez Booking.com? Mają dość atrakcyjne ceny łącznie z bagażem rejestrowanym, ale z tego co wyczytałem rezerwacja finalnie odbywa się przez serwis gotogate.com, który rewelacyjnych opinii nie ma... w związku z tym mam lekkie obawy przed zakupem, a potrzebuje w sumie 5 biletów za ocean, co daje dość sporą kwotę. Będę wdzięczny za info!

z bagazem rejestrowanym:

Booking/gotogate 2606 PLN
Expedia 2875 PLN
Lufthansa 3054 PLN

Przy 5 osobowej rodzinie juz robi sie spora roznica.

10th Dec - I've made the flight reservation on Booking.com for a Multicity flight (21Feb - Phuket to Singapore and 23 Feb Singapore to Wroclaw (trough Doha and Frankfurt)

11-14th Dec - I've added the flights to CheckMyTrip App and got some notification that my flight got updated and I should accept the changes. I've checked and it wa regarding last segment of the flight: FRA-WRO on 24th Feb. It was changed from 09:05 LH 9574 to 09:05 LH 1358 (operated by Air Dolomiti). I've accepted it since it was the same flight and time.

15th Feb - so in the middle of my Holidays I've got a email from GoToGate that my flight was cancelled and I can get a refund for the whole flight. No reason given, no information what flight was cancelled. I've called GoToGate and Qatar Airways (since they issued the multicity ticket) what is happening. I've received information that the last segment of the travel - FRA-WRO was cancelled. GoToGate told me that this needs to be change by Qatar Airways, and Qatar Airways told me that this needs to be changed by GoToGate. It ended with Qatar telling me that GoToGate needs to contact them directly on special line to add the cancelled flight to the reservation back and to rebook the ticket. I've called GoToGate - told them that, and they assured me that they will contact Qatar about this to rebook the flight.

16th Feb - I've called back GoToGate after 25h to check up on the situation. They told me that they didn't get a reply form Qatar (don't know they didn't call them directly) but that everything is fine and they just wait for the confirmation of change from Qatar and I should not worry about anything.

19th Feb - I've called to check upon Qatar airways if anything changed, and they told me that nothing was changed since GoToGate didn't call them, and they can change the ticket only when it's less than 24 hours to the first segment of the flight.

20th Feb - since it was less than 24h to the first segment of the flight (Phuket-Singapore) I've called Qatar again, they told me that they can rebook the cancelled flight (FRA-WRO) to later hour without additional charge (12:20) or I can call GoToGate for them to add the original flight 09:05 back to reservation as they can't do that. After that I called GoToGate and got information that it needs to be done by Qatar. So I called back Qatar only to speak with different customer rep to tell me that they can't do anything since: the note in the log was that GoToGate received information (in December) from Lufthansa that the flight was removed and they need to change the reservation to 31th January or it will be removed (clearly they didn't do that). Since they failed to do that Qatar told me that they can't do anything even change the reservation.

I've called GoToGate back and told me about the Lufthansa note, the put me on hold for about 10 minutes just to tell me that the case was sent to a supervisor agent and that the flight will be added do the reservation and I will receive a information in 24-48h and I just should go to airport and fly the first segment (Phuket to Singapore) and there is nothing I should be worried about. After few hours on my CheckMyTrip app I've checked and the last segment of the flight was added back with the original 09:05 LH 9574 flight (I didn't receive any email about that but since it showed back on the app I was not contacting them, as I thought everything was ok).

23th Feb - so the day of the flight SIN-DOH-FRA-WRO I've checked in the morning the reservation on the app and it was still ok, but I wasn't able to check-in online and the information stated that I do need to do that at airport. So I've arrived at Changi airport before 5pm (flight was supose to be at 8:25pm), as I wanted to check-in early and relax at Changi before long flight. In the check-in line I've checked my booking again just to see that the last segment of the flight (FRA-WRO) disappear again. I've called GoToGate in that second, and they told me that they added back the flight but it was cancelled again so Qatar Airways needs to resolve this. At the checkin desk they didn't see the missing flight, and they just wanted to leave it as it was so land me in Frankfurt with no last segment of the flight (to Wroclaw).

I've lost over 2 hours at the checkin desk (literally standing there) going back and forth with GoToGate and Qatar Airways. In the end my flight was changed to 3,5 later one (with more than hours layover), no one took responsibility (Qatar told me that it was GoToGate fault and GoToGate told me that's it's Qatar/Lufthansa fault), I didn't hear any apology, no flight upgrade or nothing. I've had no time and in the last minute went to the gate.