Temat: URGENT REMINDER ACTION REQUIRED: Your air booking with ebookers.ie
Treść:
Dear XYZ,
Here at ebookers, we are always watching for events that may affect your travel.

We are writing to you with regards to your recent flight reservation (XYZ) on ebookers.ie. Unfortunately, due to a third party technical error affecting our ticketing process, your flight reservation was offered at a low price which was incorrect.

Following discussions with the airlines and technology provider, we regret to inform you that the tickets cannot be honoured at the price at which they were issued.

We understand that this will cause some frustration and our specialist service team will do all they can to help you find the most suitable solution for you.

There are now two options available to you:

OPTION 1 – We can cancel your reservation and provide you with a full refund. If we do not hear from you by the 12th November then we will automatically assume you have chosen this option and will proceed with the cancellation. Once cancellation is completed, you will receive a cancellation email from us and all refunds will be processed by the airline directly within 4 weeks.

OPTION 2 – You can pay an additional €467.62 per ticket, which is the amount required to retain your existing ticket reservation. If you choose this option, please call our specialist service team which is available 24 hours a day, on +44 (0)203 147 6950 and they will process this immediately.

At ebookers, we truly value our customers and would like to stress our sincere apologies for having to write to you about this very unexpected and rare matter. If you have already requested a refund or paid the additional cost, please disregard this email.

Thanks for booking with ebookers.

Sincerely,
ebookers Team