Po złożeniu reklamacji w Accorze na brud i syf w Ibisie Guarulhos już widzę jak działa system reklamacji. Po złożonej skardze kontaktował się ze mną sam hotel który dostaje wytyczne z centrali, nie kasując wcześniej ich maila z Customer Care Accora
De: EN Guest Relations Accor [mailto:Accor.customercare.en@acc.accor-customercare.com]
Enviada em: sábado, 2 de abril de 2016 14:56
Para: IBIS Guarulhos GM
Assunto: Guest Request Dated March 30, 2016 at ibis Guarulhos CRM:0044009070
Case N°: CAS-1063821-*******
Dear Mr. Viegas,
Please find enclosed a guest request for which we need your validation regarding the compensation to offer.
I recommend the following: As per process, we offer 2000 points as gesture.
Also below full details regarding the guest’s comments.
Hotel: ibis Guarulhos , RID: H5021
Full name of the client: Mr. Da*** *****
Ref N°: DDKB****
Dates of stay: 18 mar. 2016 to 19 mar. 2016
Client's request:
(i tu poniżej to co im wytknąłem)
"We kindly ask you to answer to our email within 72 hours, so that we can provide the guest with a response within a satisfactory timeframe. Of course, if you disagree with our above suggestion, further feedback from your part will be welcomed. After this delay, we will assume that you agree with the above recommendation and will therefore confirm the gesture of goodwill to our guest.
We look forward to hearing from you.
Regards,
Donna Espinosa
Your AccorHotels Customer Care Service
